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Update 23/10/15, 10:30: TalkTalk has confirmed it was hit by a "significant and sustained" cyberattack. "There is a chance that names, addresses, date of birth, phone numbers, email addresses and bank details have been compromised," the company said in a statement. Read more here.
Original story:
Internet provider TalkTalk has been hit by an outage, with its website, webmail and broadband service all affected.
TalkTalk's website is currently down and has been replaced with customer service numbers and this message: "Sorry we are currently facing technical issues, our engineers are working hard to fix it. We apologise for any inconvenience this may cause."
According to Down Detector there have been a high number of complaints over the past 24 hours with most people venting frustrations about webmail, account issues and broadband service.
<blockquote class="twitter-tweet">
@TalkTalk_UK Email has been out since yesterday. Checked it and app it is out all over UK. When will this problem be fixed???
— Barbara Sue Attwood (@BSAttwoodUK) October 22, 2015</blockquote>
On Twitter, @TalkTalkCare is being inundated by complaints about lack of email access and users unable to login to their accounts. So far, TalkTalk has admitted it's having webmail issues: "We know that due to our current downtime some customers are unable to access their email via our webmail site. Customers with email on their mobile phones or tablets are able to access their emails."
<blockquote class="twitter-tweet">
A full day and @TalkTalk_UK's website is still down. Ouch. Like major ouch. I get the feeling this is more than just a few servers down!
— Jonathan Wright (@jon_than_) October 22, 2015</blockquote>
The Twitter customer service team is telling anyone who mentions email problems to check their mail using another email client for the time being instead -- like Apple Mail or Outlook -- and is pointing them to this email setup guide.
A spokesperson for TalkTalk said the website being taken down was an unrelated issue, as were problems some customers were experiencing with broadband connections.
This article was originally published by WIRED UK
