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The uncertainty that COVID-19 has caused in the way we live and behave has shaken confidence in government, data, science – and even ourselves.
In this candid interview, Rachel Botsman, a Trust Fellow at the University of Oxford and the author of Who Can You Trust, and WIRED Editor-in-chief Greg Williams, discuss the different dimensions of trust, the variables affecting the perception of institutions, and the importance of good transparency from the government at a time of crisis. Recorded on: May 1, 2020.
Compelling, clear and conversational, Botsman shares her perspective on why and how our trust is shifting, the impact and consequences of communication, and how the government could offer better transparency.
"Where I think they're really falling down is they are not explaining their intentions behind the information being shared," says Botsman in the 40-minute video.
"So, why are they giving us five very high-level bullets? Why is the death rate fluctuating all over the place? Why are the modelling numbers changing so much? They're not explaining the intention behind that information being shared."
Watch the full video above or on YouTube here.
Botsman is the host of the podcast series Trust Issues, and offers a bi-weekly newsletter on LinkedIn, "Rethink with Rachel".
Rachel Botsman is a leading expert and author on trust in the modern world. As the first Trust Fellow at Oxford University’s Saïd Business School, she aims to challenge and change the way people think about trust and related topics such as power, influence, truth and beliefs. She is the author of two books, What’s Mine is Yours and Who Can You Trust?.
Rachel has been recognised as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum. She is a regular contributor to the The Guardian, Financial Times, The New York Times, Harvard Business Review and WIRED.
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This article was originally published by WIRED UK
