How to Get Big Companies to Listen to Your Complaint
Rectifying a bad transaction with a big company takes tenacity -- and a few dirty tricks.
Photo: Romain Laurent
Christopher Null, a longtime technology journalist, is a contributor to WIRED and the editor of Drinkhacker. Chris is among our lead laptop reviewers and leads WIRED's coverage of hearing aids. He was previously executive editor of PC Computing magazine and the founding editor in chief of Mobile magazine. ... Read more
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