A customer of the British bank Lloyds TSB discovered the bank had changed his account password because someone on staff apparently couldn't take a joke.
Steve Jetley had created the password "Lloyds is pants" after he had a dispute with the bank over free travel insurance that was supposed to come with the account.
But when he tried to access his account over the phone, a call center representative told him the password didn't match what was in his file. The password had been changed to "no it's not."
When Jetley asked to have his password changed back to the original, the bank refused, saying the password was inappropriate.
"I asked if it was 'pants' they didn't like, and would 'Lloyds is rubbish' do? But they didn't think so," Jetley told the BBC.
"So I tried 'Barclays is better' and that didn't go down too well either," he said.
The bank also didn't like "censorship."
The bank has since apologized, saying that Jetley can choose any password he likes and that the worker who told him otherwise was wrong. The employee who changed the password has been relieved of his employment.
Photo: Sean Whitton
