Verizon Horror Story

If you're ready to sell your soul to the telco store on the base of some promise of triple-play nirvana, you may want to take a gander at this rant against the many-tentacled Verizon. It begins with a lost phone and ends (for now) with a collection agency and a reflexive twitch whenever the term "customer service" is uttered. A sample:

I am told numerous times by supervisors and regular reps that they're looking into the issue and will call me back in an hour/this evening/tomorrow morning. I am told that I am lying, and that I must go to my local Verizon store and show them my Razr to prove that the data downloaded is not on that phone. I spend two hours sitting in that store, waiting as the store rep talks to the customer service rep, on my phone. It is determined that the data is not on the Razr.

"Why I Never Want Anything To Do With Verizon Ever Ever Again" [The Consumerist]