For today's Great Little Secret Instantly Ruined By People Like Us Writing About It, we have Customer_advocate@dell.com. That's the semi-secret address through which aggrieved Dell consumers can reach customer service reps several notches above the outsourced-to-a-federal-prison level.
A purported Dell insider says the account is monitored by "our best tech support and customer care troubleshooters." Or was, now that you and everyone else know about it.
Reach The Dell Customer Advocates [The Consumerist]
