ON THE BOOKSHELVES OF THE DIGERATI
Arno Penzias
Venture partner, New Enterprise Associates
Foundations of Service Level Management, by Rick Sturm, Wayne Morris, and Mary Jander "It sounds so dry, but by the time I got through two or three pages, I realized it's like reading William Deming in the early '70s, before the Japanese boom. Service-level agreements measure service quality, and once you can measure something, you can improve it. The long-term result will be that companies provide good service because it's too expensive to do otherwise. Forget artificial intelligence, biocomputing, space travel, and all that - what the future really holds is an end to standing in line."
James H. Billington
Librarian of Congress The Fourth Great Awakening and the Future of Egalitarianism, by Robert W. Fogel "Fogel is a master of analytical techniques, but this isn't a book you'd expect from an economist. He argues that spirituality, not economics, is the main determinant of social progress. Important changes are coming out of the religious domain, which elite culture currently ignores or views in a patronizing way. He concludes that our main target for social action should be education - and in Congress, there's tremendous interest in this, on both sides of the aisle. The Fourth Great Awakening is about equality of opportunity, overcoming the digital divide, and reaching everybody - which is a real problem."
STREET CRED
The Me Index
Gildergasm
Anglo Galactico
Witch Hunt
Anti-G Shock
Pharm Trek
It's a Wrap
ReadMe
Music
Comicopia
On Your Mark, Get Set, Row!
Interface-Off
Just Outta Beta
The Burrows of New York
Work Study
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