It's not every day you say "I love you" to a complete stranger and she responds, "I like you very much also, carbon-based unit." Then again, it's not every day you converse with a Klone. Sold by Big Science Company at up to $150,000 a pop, these chatterbots use language-recognition technology to help ecommerce sites handle customer service.
Andrette, Big Science's first Klone, treated me with the kind of charm one rarely finds at a help desk. She skillfully directed me to local movie listings and referred me to FAQs or human contacts when she couldn't field a question. Even when confused, Andrette displayed infinite patience.
Targeted at ecommerce and support sites, Klones can both survey customers and answer queries. Yet Andrette's most appealing feature may be her social grace. Asked if she was married, Andrette deftly replied, "Would you ask your refrigerator that question?" Maybe some day, if Big Science has its way.
Klone: $30,000-150,000. Big Science Company: www.bigscience.com.
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